Capitol City Speakers Bureau
  • Home
  • Speakers
  • Events
    • American Heart Month
    • Patient Safety Awareness Week
    • Stress Awareness Month
    • National Nurses Week
    • National Women's Health Week
    • Breast Cancer Awareness Month
  • Blog
  • Clients
  • Testimonials
  • What's New
  • About
  • Contact
  • Request
Picture

BLOG

Values Start in the C-Suite

3/16/2023

0 Comments

 
By Kristin Baird

A few years ago, I was invited to meet with the executive team of a healthcare system. The team included two CEOs – one led the hospitals and the other oversaw the medical practices.

While waiting in the lobby prior to the meeting, I saw a beautiful display featuring their values. I was impressed that the values were so prominently displayed. To me, it implied that they were foundational to the organization. Respect and dignity were two of the values listed.

When it was time for the meeting to begin, both CEOs were absent, and we were told to wait for them. One was 15 minutes late and the other was 20 minutes late. Only when they were both in the room, was I invited to begin my presentation. I was only five minutes into my presentation when I noticed that both CEOs were reading and responding to emails on their phones. Within minutes, several other executives followed suit. At one point, one of the CEOs took a phone call and stepped out of the meeting for a few minutes but told me to keep going with a dismissive hand gesture.

VALUES START AT THE TOP

The CEO’s behavior was appalling. What they modeled for the rest of the executive team was blatant disrespect. No wonder they all followed suit. Ironically, I was invited to speak with them about their culture which gave me a clear starting point. There was no way they were going to make significant culture change until they began living their values.

The whole experience was awkward for me but gave me a great opportunity to re-introduce the CEOs to the values and how they are clearly not a driving force in their leadership. I called each of them separately to discuss my observations and point out that they had clearly breached two of their core values including respect and dignity. Both were apologetic and clearly taken aback that I would confront them. They both told me no one had ever called them out on their behavior before. 

The next day they asked the executive team to reconvene. They apologized for their behavior at the previous day’s meeting and committed to begin living the values consciously and consistently.

​Our discussion created a new beginning and over the next several months they made great strides in the culture. They took ownership and committed to making the values more than a display on the wall.  
​


Planning your next event? Get in touch with us at the Capitol City Speakers Bureau today to schedule your ideal speaker and make your event  a success!
0 Comments



Leave a Reply.

    Archives

    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019

    Categories

    All
    Amy Dee
    Andrew Busch
    Beth Boynton
    Bobbe White
    Chip Bell
    Christine Cashen
    Colette Carlson
    Courtney Clark
    Donna Cardillo
    Joe Flower
    John O'Leary
    Jonathan Burroughs
    Josh Linkner
    Karyn Buxman
    Kenneth Kaufman
    Kristin Baird
    Laurie Guest
    LeAnn Thieman
    Marilyn Tam
    Mary Kelly
    Mel Robbins
    Roger Crawford
    Ron Culberson
    Shep Hyken
    Steve Berkowitz
    Steve Gilliland
    Tim Hague
    Vicki Hess
    Zonya Foco

    RSS Feed

Home

SPEAKERS

EVENTS

Blog

CLIENTS

ABOUT US

Contact

Copyright © 2023 Capitol City Speakers Bureau
  • Home
  • Speakers
  • Events
    • American Heart Month
    • Patient Safety Awareness Week
    • Stress Awareness Month
    • National Nurses Week
    • National Women's Health Week
    • Breast Cancer Awareness Month
  • Blog
  • Clients
  • Testimonials
  • What's New
  • About
  • Contact
  • Request