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By Beth Boynton
“I-Statements” can be time-consuming and emotionally challenging. We have to check in with ourselves about how we feel and why. We also have to be willing to have ownership about our part in a conflict and possible solutions. Are they too wishy washy for us in healthcare? Do they take too much time? Don’t we need to focus on the next urgent issue and not tip toe around people’s feelings. The answer is sometimes yes and sometimes no! Communication-related or ‘soft’ skills are essential for best outcomes in healthcare and sometimes require more time than we have or think we have. Here is an example and checklist you can use to determine when an “I-Statement” makes the most sense. The Situation Three nurses are at the nurses’ station. Two are talking about the new policy on discharge planning. The third nurse, Donna, is documenting a new order she just received on one of her patients. Donna is finding it difficult to concentrate and the order involves setting up a Patient Controlled Anesthesia pump w/ complex medication orders. Here are two possible approaches Donna could take: A) “Shhhhh, stop talking so loudly!” B) “I’m frustrated with your loud conversation. It is hard for me to concentrate on writing these orders correctly. I’d appreciate it if you would lower your voices or find another place to have your conversation.” Which do you think she should take? The Answer: It depends on what the relationships are and what Donna would like them to be! For instance, if Donna has a positive history of working with these two colleagues, and they have established a pattern of mutual respect and collaboration, then they are likely to take a quick “Shhhhh”, apologize, lower their voices, and move on. They may also discuss other options such as a quiet place for Donna to go. If, on the other hand, Donna doesn’t know these two nurses, or there is tension in their relationship and Donna would like to help all involved get to a more collaborative place, then Donna would be wise to use an “I” Statement. “I-Statements” can be very effective in many conflicts because they show ownership and respect for other perspectives. Problem solving involves all stakeholders and commitment to outcomes is inherently increased with a collaborative process. Since communication and collaboration issues are persistently showing up as root cause factors in safety statistics, doesn’t it make sense to incorporate communication strategies that will build positive relationships at times? Try using this “I- Statement” checklist with your next conflict to determine whether you should take the time and energy involved to use an one. The more more checks, the more valuable an “I-Statement will be. “I” Statement Checklist
Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success!
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By Courtney Clark
When a friend is grieving, you want to be there for them. You want to help them. You want to make them feel better. As a three-time cancer survivor, I’ve spent a lot of time around grief and loss. In my nonprofit work with survivors and others in grief, I’ve heard many of the same phrases used time after time – phrases that are supposed to be comforting, but end up being frustrating to the person grieving. Many of the things that come out of our mouths when someone we know is hurting are actually meant to make US feel better, not them. We feel uncomfortable watching them cry or be upset, so we say things we think will encourage them to feel happy instead of sad. But that’s like using a fly swatter to stop a Lear Jet! Here are 4 common phrases you should avoid saying to a friend who is grieving: “It Will All Be Okay” Most of the phrases on this list minimize grief, in some way. This particular phrase grates on my nerves, because it also sounds like the person saying it has a crystal ball. In reality, life will likely be “okay” for your grieving friend, but it will never be what it was. It may never feel quite as full. Or as secure. When you say “it will all be okay,” what your friend hears is “you won’t miss <whatever or whoever it is> that much anyway.” Your friend isn’t yet at a place where it’s all okay, so allow them to process their grief in their own time. “Everything Happens for a Reason” I really struggled with hearing this phrase after my friend Ruben died. If you’ve heard me tell the story of Ruben, you know he was full of life and had just married his true love, Jen, when he passed away. When people said “everything happens for a reason,” it felt like they were saying “Ruben was meant to die.” In my life, I have experienced many gifts that have come from bad situations. I believe that we can find meaning and hope in even the worst of grief. But I can’t pretend to know the reasons why difficult things happen. I think, facing loss, people want to believe they know something, because feeling powerless is uncomfortable. But it’s not the time or place to school your grieving friend on the mysteries of life. “I Know Exactly How You Feel” Empathy is a beautiful thing. When we’re hurting, one of the most powerful gifts we can receive is someone who just “gets it” to be with us. If you’ve understand your friend’s grief, you’ll be able to support them in a way few others will. But… in my experience, most people who say “I know exactly how you feel,” are the very people who don’t know exactly how I feel. The people who know how I feel say something else, like “I get it. I’m here with you.” Real empathy doesn’t require a comparison. “God/The Universe Doesn’t Give You More Than You Can Handle” This phrase is similar to “Everything happens for a reason.” It presumes the speaker knows the inner workings of life’s great plan. It’s meant to be a compliment, telling your grieving friend that he or she is strong, but it runs the surprising risk of coming across as a guilt trip. For example, I know a woman who lost her son who heard this phrase, and it made her feel like “Do they mean it’s my fault? If I hadn’t been so strong, this wouldn’t have happened to me?” These phrases to avoid all have one thing in common: they’re meant to provide perspective to a person grieving. But you can’t give perspective to a person grieving – they can only come to that perspective in their own time. There are no magic words to make them stop crying and say “you’re right! It’s not as bad as I thought!” Grief doesn’t work like that. In fact, the old Stage Model of grief, originally developed by Kubler-Ross, has been proven incorrect. Grief comes in cycles and waves, there is no linear pattern. So don’t try to say anything meaningful or deep. Just be there. That’s the best thing you can do. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Christine Cashen
You don’t blow your nose in a cloth napkin. You don’t get in the express check out with 47 items. And everyone knows that if you’re in traffic, then someone lets you in at the last possible moment, the right thing to do is give a hardy thank you wave. So…let’s talk social media. Call them manners, call them social norms, call them social media manners but one thing is for sure, social would be a lot more social if everyone followed the “rules.” IT’S ALL RELATIVE Recently, Aunt Vicki (whose name has been changed to protect her identity) private messaged me. It began, “Be careful: I got a message from you or it is shown on your wall here. Please tell all the contacts in your messenger list not to accept a friend request from…” Then I got the same message from another relative, then another. Really? Which is it? Did everyone really get a message from me or was it on my wall? All of you? Impossible. I checked. Surprise! No one got a message from me. They assumed the message to be true and blindly shared it. Ugh. Have you ever gotten one of these messages? Did you freak out? Did you “Hold your finger down on the message and forward to all your friends,” as instructed? THEY TOLD TWO FRIENDS AND SO ON AND SO ON Yes, we need to be vigilant when using social media, but why create unnecessary panic? There is enough fake news out there that we don’t need to create our own! If a message tells you to “Hold your finger down,” or “This is REAL,” chances are it is not. Check with the person who sent that message and ask if they truly got a message from you. Or, let me save you some time…they didn’t. USE PROTECTION Do your best to safeguard your social media world. Go to settings, then privacy, then check who can see your friends list. Click “only me.” Then check that all your other preferences are set to private, not the default settings. If you don’t know how to do this, ask a kid. FACT CHECK Lately, there has been a lot of posts about missing children (which is really important), except that when fact-checked, the child had already been found — 2 days before the post. In the meantime, people are sharing and worrying unnecessarily when there is no longer a danger. Before you “Forward” or “Share,” take time and check your facts. It just takes a minute. Or if there is something that just doesn’t sound right, you can go to www.snopes.com to discover if what you’re planning to share is fact, fiction or both. Just taking a few moments will save others a lot of unnecessary strife and anxiety. TIME WISE Social is a wonderful tool – a giant time suck – but a wonderful tool nonetheless! If something truly needs to be shared to help someone, social media may be the best tool ever. Think kittens looking for a forever home, or a fundraiser for someone in need. But to make it even better, we all need to follow the rules. So, let’s all remember…use your turn signal…change the TP (over the top, of course) if you use the last few squares….and when it comes to social, keep it light, keep it fun and keep it real. Looking for your next healthcare speaker? Get in touch with us today to make your healthcare event a success! By Kristin Baird
Employee engagement is at the core of any company’s performance. But in healthcare, where the patient experience drives loyalty, trust, and even reimbursement, engagement is paramount to success. A disengaged employee needs coaching right away. Spotting and addressing disengagement can make the difference between a team’s success and failure. My colleagues and I regularly coach healthcare managers on how to improve engagement - like providing the employee specific, concrete examples of problem behaviors. SHORT CONVERSATIONS A few years ago, I was coaching a department manager who had two very disengaged staff members. This particular manager wasn’t a good communicator, so we were working on improving his coaching conversations with his team members. He was to have a coaching conversation with one of his most disengaged team members, then call me to discuss how it went. He called on schedule and reported that the discussion went well. “It was short and sweet,” he said. “I just said, ‘Your attitude sucks. Fix it or you’re out.’” Well, he was right about one thing: it was short. What he described was an edict or threat, not the coaching discussion we assigned. In a coaching discussion with a disengaged individual, it is important to clearly state your concerns, but give specific examples of problem behaviors and how they affect others. I’m happy to say that this particular manager made great progress in his coaching conversations with staff over the next year. He learned that if wanted to see change, he needed to clearly state his expectations, identify unacceptable behaviors using specific examples, and explain consequences. Short and sweet isn’t necessarily the best approach. In contrast, specific, actionable steps get you further, faster. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By LeAnn Thieman. This was originally published on LeAnn's blog.
People who are sleep-deprived during the week often try to make up for it on weekends. But a new study suggests the tactic may not work. Researchers found that weekday sleep loss had negative effects on people’s metabolism and “catch-up” sleep on the weekend didn’t reverse it. In fact, there were signs that the extra weekend sleep could make matters worse, said senior study author Kenneth Wright, a professor at the University of Colorado, Boulder. The bottom line, according to Wright, is that people need to consistently get sufficient sleep. “If you want to lead a healthy lifestyle,” he said, “that has to include good sleep habits.” The study, published online in the journal Current Biology, included 36 healthy young adults who were randomly assigned to one of three groups that all spent nine nights in the sleep lab. One group was allowed to sleep for up to 9 hours each night. A second could sleep only 5 hours. The third group was allowed 5 hours of sleep for five days, then a weekend “recovery” period where they could sleep in as late as they wanted; after that, they returned to 5 hours of sleep for two nights. Researchers found that in both sleep-deprived groups, people lost some of their sensitivity to insulin, a hormone that regulates blood sugar. They also began to eat more at night and gained some weight. The group that was allowed to sleep in on the weekend saw one benefit: There was less late-night eating on those days. However, they went right back to post-dinner munching once they returned to 5-hour nights, and their insulin sensitivity remained impaired. They showed decreased insulin sensitivity in the liver and muscles, specifically. Over time, decreased insulin sensitivity can be a precursor to type 2 diabetes and obesity. Experts recommend adults get 7 or more hours of sleep each night for the sake of their overall health. Yet, studies show that more than one-third of U.S. adults fall short of that goal. What are the ‘sleep stealers’ in your life?” Wright said. “Are you up late watching TV or on your computer?” Sleep is vital for a range of body processes, not only metabolism. It can decrease alertness and mental performance, which cannot be erased with a couple of nights of catch-up sleep. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By John O'Leary. This was originally posted on JohnOLearyInspires.com. When John O'Leary was 9 years old, he suffered burns over 100% of his body and was expected to die. He is now an inspirational speaker and bestselling author, teaching more than 50,000 people around the world each year how to live inspired. John's first book, ON FIRE: The 7 Choices to Ignite a Radically Inspired Life was published March 15, 2016. John is a contributing writer for Huff Post and Parade.com. John is a proud husband and father of four and resides in St. Louis, MO. Order John’s book today anywhere books are sold.
“History teaches us that unity is strength, and cautions us to submerge and overcome our differences in the quest for common goals.” -Haile Selassie He’s black. I’m not. He’s fiercely liberal. I’m not. He grew up poor. I did not. His dad wasn’t around. Mine was. He never graduated high school. I did. He’s divorced. I’m not. He’s childless. I have four kids. Perhaps most divisive: He loves cats. I have allergies to them [and much prefer dogs!] This is a partial list of the wall of differences that separated my driver and me on a recent commute. There was nothing from our backgrounds, interests or beliefs that suggested a possible connection between the driver up front to his passenger in the back. And yet, in spite of all the reasons we shouldn’t get along or that we should maybe even hate one another, Al and I laughed, agreed, and connected to such a degree during our 30 minute transit that we exchanged phone numbers, committed to staying in touch and even hugged goodbye. Three Tips for Making Connections With the divisiveness in our communities, it’s essential we reconnect with one another. And so, I’d like to share three simple strategies to elevate not just your business commutes, but conversations you have at the coffee shop, in the boardroom and around the family table. Here’s how: 1.Own the conversation from the start (Don’t wait!) In reading this, you probably assume the suggestion here is to get the first word in, be more adamant, and set the stage for winning the debate. Plenty of examples of owning conversations like this exist in our political landscape today and on our cable news programs at night. But my suggestion is very different. Before the business meeting, sales call, or conversations at home commence, speak these words: “I love you. And, no, there is nothing you can do about it.” Now, you may want to whisper them to yourself, otherwise the driver of the car or the person on the other end of the phone may get scared! But I’ve found these words open wide our ears, soften our judgements, slow our responses, and create space for healthier, more productive conversations. So, love them from the start. And, no, there is nothing they can do about it. 2. Actively listen as if they are the only person (They are!) “Actually, most people just sit back, look down, and bury their head in their phone. After enough one-word answers, I usually just stop asking questions.” This was Al’s response when I asked if he had lots of fascinating conversations with those he drives. Yes, we’re all busy. Yes, the demands to be more productive weigh on us all. But to share the same air with someone… for 30 minutes… and to never look up, make eye contact, share, listen and connect? The inability to stay focused on the individual in front of us isn’t exclusively reserved for passengers in the back seat of town cars. Look around the coffee shops, business meetings and places of public gatherings. We are distracted by technology. Texts summon us. Beeps beckon us. Facebook pokes us. Google alerts us. All keeping us from being fully engaged in the conversations. And it happens in our homes, too. Overscheduled, under pressure, tied to work, and busy with the unimportant, we lessen our ability to connect in positive ways with our children (negatively affecting their self-esteem), with our partners (negatively affecting intimacy and connectivity), and with ourselves (negatively affecting our sense of who we are and what actually matters). It’s a big deal! So, put it down. And look up. 3. Be passionately curious as if their opinion actually matters (It does!) “How do you know?” This is my eight-year-old son Henry’s favorite question. While it occasionally gets frustrating to explain why we need to leave now or we’ll be late….or we need to study spelling words or we’ll fail…or we better get gas now or we’ll run out…there’s a lot to be said about asking clarifying questions. There are plenty of ways to ask elucidating questions. How do you know? Can you tell me more about that? Why does that matter to you? In asking these types of questions during a conversation two remarkable things happen. The first is that on a topic we were previously ill-informed, we now have actual clarifying information. Growing from the perspective of another matters around political divides, decisions within our businesses, or interactions at home. And the second is that the person sharing actually has the opportunity to elaborate, be heard, educate and perhaps even persuade another. Far from dividing, it actually serves as an awesome opportunity to unite. So, ask questions. Curiosity opens doors; certainty shuts them. We Must Become the Bridge Builders With another tragic shooting in a synagogue, pipe bombs in the mail, angry tweets online, loud protests on the streets, and yelling on television, it’s never been easier to disengage, to pull back and to become disenfranchised with it all. It’s never been easier to cocoon with others who share our opinions, to unfriend those who don’t, and to get busy doing the unimportant. In short, it’s never been easier to build walls that divide us. But today, choose a different building project. History teaches that unity is strength and the way forward requires coming together to overcome differences in the quest for common goals. The future belongs to the bridge builders. And it starts today, where you are, with the person in front of you, regardless of where you’re heading. You may not be converted into a cat lover, but the bridges you build may just lead to new information, the start of a new friendship, and a sincere hug goodbye. This is your day. Live Inspired. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
I’ve never been much of a runner. In high school, I did participate on the track team for a couple of years but I focused on short races rather than long-distance events. I guess that’s why I’m pretty good at running to the bathroom but not much else. And even though I only competed in sprints, I still had to start each practice by running three miles with the rest of the team. I don’t know about you, but when I run farther than one-hundred yards, all I can hear is a voice in my head telling me how much I hate running farther than one-hundred yards. I suppose that means that I’m more of a “runner’s low” kind of guy. Today, my knees are not in running shape. I can still dash through an airport when I’m about to miss a flight but my days of playing pickup basketball and running hurdles are over. I do like walking though, and when I walk, I feel like I get two different benefits. I get to enjoy the beautiful scenery that surrounds our mountain home and I get a little bit of exercise. Isn’t it a bonus when we can engage in one activity but get multiple outcomes? I think this is something that we can do more often, especially at work. Recently, I got a call from a meeting planner in a non-profit organization who was considering me for their emcee at an event she was planning. The purpose of the event was to honor first responders in their community and to also act as a fundraiser for the non-profit organization. While discussing the event, we came up with a new twist on the idea. Instead of just raising funds for the non-profit organization, we thought it would be cool if they donated a portion of those funds to the first responders they were honoring. This would be a great way to generate three benefits from one event. I first learned about this idea of accomplishing multiple benefits when I visited Southwest Airlines over a decade ago. I had met Mary McMurtry at a conference and learned that she was part of the human resources department at Southwest Airline’s east coast hub in Baltimore. Since I lived near DC, I made a trip to her office so I could see the funky culture of Southwest Airlines in person. One of their practices made a big impact on me. Many organizations plan social events such as cookouts, happy hours, and birthday celebrations. However, it can sometimes be a challenge to pay for these activities—especially in non-profit organizations like the ones in which I worked. Southwest Airlines had a great solution. As an example, when Mother’s Day was approaching, the folks on their Fun Committee would purchase a bulk supply of flowers and then resell them to the employees, making a small profit. Then, they would donate half of the profit to the airline’s official community charity and the other half to the Fun Committee to pay for future events. By doing this, they not only provided a resource to employees (the flowers for Mother’s Day), but they also supported a local charity and had money for more cookouts, parties, and other employee events. I think this is brilliant. And this approach is not limited to out-of-the-box organizations like Southwest Airlines. Last year, I worked with a large group of nursing leaders at Northwell Health in New York. They met to generate ideas for improving the care and efficiencies in their healthcare system. Over two days, they held activities that encouraged brainstorming, creative thinking, problem solving, etc. One day, they undertook a team-building activity that involved putting together care bags that needed to be both attractive and neatly packaged. The team that did the best job in putting together these bags was given a prize. But here’s the cool thing about this activity—the care packages were then delivered to the pediatric units within their health system. So, once again, they accomplished two wonderful benefits from one effort. Another example comes from my former Rotary club which had one of the best combined service efforts I’ve ever seen. For a couple of weekends before Christmas, our members would help ring the Salvation Army bell at kettles in front of a local grocery store. As you probably know, the money collected in these kettles is used to support the Salvation Army’s many community service programs. But then, someone in the Rotary club came up with a brilliant way to add another benefit to this effort. As shoppers approached the store, they were given a list of personal care items such as toothpaste, socks, shampoo, and diapers. The shoppers were asked to consider buying one of these items while they were in the store. As they came out, Rotary members collected the items and then delivered them to the local homeless shelter. So, the Salvation Army benefited from the bell ringing and the shelter benefited from the multitude of personal care items that were collected each day. It was a win-win. A common phrase in the work world is “do more with less.” But I wonder if we can’t also “do more with the same?” When we have so many activities competing for our limited time, it’s a bonus when we find a way to accomplish more than one outcome with any particular task. It’s not the same as doing two things at once, or so-called multitasking, but instead, it’s about finding more than one benefit from the activity in which we’re already engaged. The more often we can find ways of multiplying our efforts, rather than duplicating them, the more efficient we become and the greater the impact we can have. I may no longer run sprints around a track, but I do take advantage of walking to enjoy the scenery and to get a little bit of exercise. When you do what you do, how might you appreciate more than one benefit from any specific activity? Take a run at it and see what can happen. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Amy Dee
Recently, I took a long phone-less walk in the neighborhood. Before I left my iPhone behind an internal debate raged “What if I get a business call?” or “ What if my mom or my kids need me?” to “What if I miss a good deal on eBay or great recipe on Facebook?” Surrendering the battle, I left my phone on top of some boxes in the garage and closed the door. Sad, because years ago, bc (before cells), a long walk alone was precious thinking time. Now I have to convince myself to leave without it. What gives? It turns out, applications and websites are engineered to get us scrolling as often as possible. One study says smartphone owners consult their device an average of 150 times a day. Smart phones have hijacked our brains. How? Dopamine is a neurotransmitter enables us to see rewards and move toward the rewards. Fast food joints know that sweet, salty and fatty foods captivate the brain’s reward circuit in much the same way that cocaine and gambling do. Smart phones similarly bewitch our brains. The most prosperous sites and apps hook us by tapping into our deep seated human need for social approval and connection. Just like Pavlov’s dogs began to salivate, anticipating food at the ring of a bell the smart phone’s every ding, buzz, and vibration keeps us scrolling through our phone, salivating for more. What now? Take back your life by taking a break. Turn off your smart phone notifications. Make a commitment to take time away from your phone daily, so you can reconnect to the here and now of everyday living. Because? Sans the phone my walk was more enjoyable. I noticed the lush green grass, watched kids practicing softball, petted dogs and greeted other pedestrians along the path. I overheard some birds’ angry conversation with a naughty squirrel and observed a tiny black ant dragging an enormous french fry home. Pretty cool stuff and I didn’t even once have to find a shady spot to check my phone. Life is a gift, but you must be present to win. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Roger Crawford. This was originally published on Roger's blog.
Have you ever wondered why some people, when pursuing their goals, face adversity, get knocked down and then knocked out? While others, encountering similar circumstances, bounce back from their challenges, stay motivated, and remain focused. The difference between these two types of people is a never quit mindset. No matter what you do, challenges in life and work are expected; giving up, however, is optional! In over 33 years of speaking to organizations worldwide, here’s what I have found. You can develop and improve a never quit mindset, and it will become your competitive edge. People who refuse to quit are driven by commitment, not by their feelings. If you allow feelings to determine your actions, then motivation will be sporadic. When you feel good, you’re inspired; when you feel bad, uninspired. This is not what I’ve seen in people with a never quit mindset. At times they may also feel like giving up, but they choose not to. Here’s why. They have made a commitment to stay the course, no matter what. Our feelings may not be consistent, but our commitment can be. Consistent action with consistent commitment is what can set you apart from everyone else. To maintain a never quit mindset, remember that commitments are more powerful than goals. We have all set goals, faced resistance, and then decided to give up. When we make a commitment, however, we are emotionally connected to the outcome. A commitment is an unbreakable promise to yourself that you will find a way to succeed. The next time you feel like quitting, try looking at it from a different perspective. Giving up will surely deny you a valuable learning opportunity. Whether you succeed or fail, you can learn and grow from both experiences. A key to sustaining perseverance is staying focused on the rewards of never quitting, regardless of the outcome. Your dreams and vision of what you can accomplish are too important for you to give up. When your path to success is clear and commitment to stay the course is rock solid, you’ll find a way to go from where you are to where you want to be. Now a never quit mindset doesn’t mean you won’t have to alter your plans to get where you want to go. Kayambila Mpulamasaka, cofounder of LinkedIn, said, “When things don’t go according to plan, plan according to how things go.” Because we live in a world of constant change, be prepared to adapt and adjust. Resist thinking about a setback in global terms. In other words, don’t believe that since you failed in one area, you are an overall failure. This causes self-doubt, thoughts of quitting, and disabling self-pity. When you feel sorry for yourself, you tend to blame others and overlook your own responsibility. Certainly, we all encounter difficulties that are not our fault, for which we’re not responsible. Regardless, all of us are responsible for our responses to life’s ups and downs. Embracing responsibility for our attitudes and actions is central to a never quit mindset. My cherished friend, W. Mitchell, says, “How you respond to your circumstances determines the course of your life.” Decide today that you won’t quit. Don’t let challenges or another person convince you that you can’t do it. To do something incredible, give yourself something incredible to do, and never give up! Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! |
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