By Kristin Baird
People often think good communication is how we speak and write, but listening is even more vital in good communication than what you say. This is especially true in the virtual world.
Too often, we listen to respond rather than listening to understand. In that case, our minds travel away from the person and their message to formulating our response.
Careful, active listening, or generous listening, is more vital now than ever as we support staff who are stressed. With in-person meetings restricted, and more virtual encounters becoming the norm, it is vital to remain conscious of your non-verbal cues on camera in order to demonstrate you are listening.
When coaching people on improving listening during in-person encounters, we focus on:
At first, I thought she was multi-tasking and working on something else. Then I realized she had two screens. My image on one, and her camera aligned with the other. When I pointed it out, she was surprised because she thought she was looking right at me.
The other common pitfall that can impede a personal connection is a lag in sound. It feels like people are talking over one another, or there is an awkward lag.
HERE IS HOW YOU CAN APPLY ACTIVE LISTENING SKILLS IN VIRTUAL ENCOUNTERS:
It seems everyone is more stressed these days as we deal with months of pandemic-induced changes. Virtual options will help us remain connected safely, so let’s make them as close to face-to-face as possible. Think generous listening every time you enter a virtual meeting room.
Planning your virtual event? Get in touch with us at the Capitol City Speakers Bureau today to book your healthcare speaker!