By Kristin Baird
When working with organizations on culture change, I like to lead the executive team on an exploration.
We discuss times when they have been successful at implementing a major change. In addition to the successes, we discuss times when their attempts were foiled. From there we draw out comparisons between the two.
THE FUNDAMENTALS OF CHANGE
I’ve had these discussions with dozens of executive teams over the years. Two clear themes emerged as fundamental to success.
COVID aside, one of the burning platforms often cited in these discussions is the implementation of a new EMR. The burning platform was crystal clear to everyone. At a specific date and time, a switch would be flipped and there would be no turning back. That fact forced action to align everyone.
CHANGE TAKES TIME
You can’t flip a switch and change your culture. You cannot say that Monday at 8 AM we will have a new and improved culture. But what leaders can do, is learn from what helped make other types of changes successful. These include:
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