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By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
I love chopping wood. Throughout the late fall and winter, I participate in our church’s wood ministry by hand splitting logs for a couple of hours on Wednesday mornings. The others on the team refer to me as Paul Bunyan. OK, in all honesty, they do not refer to me as Paul Bunyan. But it’s sure how I feel when I swing that eight-pound maul into a large piece of helpless oak. Now, I just turned fifty-eight a few days ago and often, I come home with aches and pains from chopping wood. In fact, the other day, I was working on a log and fell. I landed squarely on top of the log, banging up my knee and arm. It wasn’t a serious fall but now that I think about it, maybe my new nickname should be Paul Bumblin’. But here’s what I find interesting. The aches and pains I get from chopping wood are not distressing because the end result is for a greater good. In other words, it’s not about chopping wood but about heating houses. According to several online wood-cutting geeks, a few pieces of oak will keep a wood stove hot for two to three hours. If I could split four pieces of oak in a couple of minutes, an hour of consistent splitting would lead to eighty pieces of firewood. That’s twenty to thirty hours of heat for someone who may rely on wood to warm their home. So, whenever I get tired, feel an ache in my lower back, or start to whine about the cold morning temperature, I imagine how it would feel if I didn’t have heat at all. That connection reminds me of the bigger picture—it’s not just what we’re doing but why we’re doing it. And actually, this concept applies to just about anything we do. The classic example that is often used in corporate customer service programs is that when you buy an electric drill, you are really buying a hole. The drill provides the technology but the hole is what you ultimately need. And if you’re like me, you’ll also need spackle to fill the unnecessary holes that were made because you’re not so good at using drills. But that’s another issue. So how does this hole concept apply to our routine jobs and tasks? Let’s say you’re a receptionist and your job is to answer incoming calls and then transfer them to the appropriate person within your organization. On the surface, this may seem like a very mundane job. But in reality, it’s critical to the success of the organization. For instance, when I worked in hospice care, our receptionist was the key to everything. She greeted callers with warmth and compassion. She connected prospective patients to the departments they needed. And she had a smile for every employee when they came in to work each day. In addition to simply answering the phone, she was both a resource and a bright light for everyone she encountered. Suppose you do data entry. You might feel that your time at work is filled with the monotonous typing of numbers and letters. However, information is one of our most important assets. In fact, in healthcare, the coders are responsible for entering the data that leads to insurance payments and effective medical records. If done correctly, healthcare organizations remain viable, insurance companies cover their subscribers, and patients get the necessary care they need. What may seem like just hitting computer keys can actually lead to keeping people healthy. Lastly, let’s imagine that you’re a manager. Your job not only has specific duties, but you are also responsible for supervising other employees. You could feel that all you do each day is put out fires and answer questions. I found that managing people was one of the hardest jobs I ever had. But when I stepped back and realized the importance of my role, it made it easier to handle the challenges. You see, as a manager, your job is to help employees reach their greatest potential. That requires attending to their needs, mentoring them, and in some cases, replacing them when they pursue bigger and better opportunities. You are actually not just managing them, you are developing their potential. And that’s pretty cool. So you see, what we do is often not just about the task but about the bigger picture. When I chop wood, I’m heating a house. When I write an article, I’m helping someone see their world differently. And when I use humor in my presentations, I’m actually making a meaningful point in a fun way. The “why” in what we do is bigger than the “what.”. And when we understand that connection, the little things become the big things. And that makes a difference to us and to others. I may not be Paul Bunyan or even Paul Newman (although the resemblance is uncanny) but when I’m chopping wood, every swing matters. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success!
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By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
One of my favorite movies is It’s a Wonderful Life. In addition to an ending that always makes me tear up, I love the theme of this film. George Bailey works at the Bailey Bros. Building and Loan in Bedford Falls and throughout his entire life, he longs for greater adventures. He wants to go to college, see the world, and succeed in business. However, after a series of events prevent any of his dreams from becoming a reality, he realizes he may never leave his hometown. At the end of the movie though, George realizes that even though he thought his life was uneventful, he had touched many other lives. In other words, he was successful at providing value to the people around him. To me, that’s significance. I constantly struggle with the rub between success and significance. I’ve seen some very successful people who do not provide much value to the people around them while others who might not be seen as particularly successful make an incredible impact on others. And, of course, there are some who are both successful and significant. In Jordan Peterson’s book, 12 Rules for Life, the author talks about the ways we compare ourselves to others. Often we look at more successful people and compare only one aspect of our lives to theirs. For instance, I might look at a very successful speaker and wish that I had the number of speaking engagements she has. Or I might read a book by a gifted writer and wish I could write like him…uh…he…uh…them (See what I mean?). Or I look at a friend who has a full head of hair and wonder why my head, although incredibly sexy, is bare. The problem, as Peterson describes it, is that I am comparing only one quality. The successful speaker may have sacrificed relationships at home due to the busy-ness of her business. And the writer may have addictive issues that prevent him from benefiting from his literary gifts. And the man with a full head of hair may not rock the chiseled body that I have. You see, the qualities we may admire don’t necessarily paint the entire picture. As a kid, I use to tell my mom, “I won’t be happy until I’m famous.” I had no particular talent which would suggest that I might one day become famous. But the idea seemed like a good one. Ironically, when my father got upset with me, he often would be so flustered, he would call me by my dog’s name. So, clearly, if my father couldn’t remember my name, I wasn’t even famous in my own house! But perhaps fame wasn’t the best target for my career path or my life. Now, looking back at my work in hospice care and then as a professional speaker, I realize that the choices I made that led to so-called success were usually tied to the value I provided rather than success in and of itself. For instance, seeking a management position because it entailed more power and prestige did not interest me as much as learning to be good supervisor or mentor. Speaking for a huge sum of money did not excite me as much as working with non-profit groups who rarely had the opportunity to experience a funny and engaging presentation. And becoming the chair of a committee or the president of a national association was the result of doing valuable work on committees rather than seeking that top spot in the organization. I have found that value will almost always lead to significance while success may not. Many people will seek money, power, or fame as if achieving those benchmarks automatically lead to significance. I suppose a person who has achieved a high level of success does possess more ways to also become significant. They have financial resources, powerful connections, and the notoriety to touch a lot of people. But, sometimes, the very goal of success requires one to spend so much time focusing on continued success that value or significance may be sacrificed along the way. I recently read about Alan Naiman, a social worker who worked for the state of Washington’s Department of Social Services. He was quite frugal and it appeared to his colleagues that he had limited financial resources. Yet, he had been saving money for years and when he died, he left $11 million to a variety of charities that support disadvantaged children. His focus was not on success but making a difference through his job and then ultimately, his generous gift. That was valuable, and ultimately significant. In my community, I’m surrounded by people who provide value every single day. My wife delivers food to a woman who lost her sight. Several neighbors knit blankets and scarves for those who can’t afford them. And our local tree company donates wood to disadvantaged people rather than selling it for a profit. Perhaps it is the value in what we do that leads to significance. So, as we go through our lives and our work, we should continually ask ourselves if what we are doing is leading to something of value. If so, then I would argue that we are achieving significance—even when we might not feel particularly successful. I did not achieve fame as I told my mother I would. But, hopefully, along the way to being un-famous, I have provided value through the work I do and the life I lead. And that just might be more significant than fame. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
I’m a vanilla kind of guy. Now, I’m not referring to the pasty color of my skin nor am I suggesting that I am a groupie for the rapper known for “Ice, Ice, Baby.” Instead, I call myself vanilla because my approach can sometimes fade into the background. Let me explain. When I was a kid, the extent of the ice cream diversity in our freezer was vanilla, chocolate, and occasionally, butter pecan. That was it. No cherry lewis, no mocha almond fudge, and definitely no pistachio. The way I understood it, pistachio was the flavor of the upper class. Anytime someone ordered pistachio ice cream on television, they always seemed sophisticated. I never once heard anyone in rural Virginia order pistachio. Now that I’m an adult, I’ve eaten many different flavors of ice cream. And yet, I still don’t feel worthy of pistachio. “Nuttin” personal, I just haven’t gone that route. When it comes to my career as a speaker and writer, I’m believe I’m quite solidly grounded in a vanilla existence. In other words, I don’t particularly lean towards the strong flavors of edginess and controversy. Some might call this approach bland. Some may say it’s boring. And others may say that I’ll never stand out with a vanilla approach. Yet, I wonder if it might just be more universal. Vanilla, for instance, is the most popular ice cream according to frozen dessert aficionados. And when it comes to accompaniments, I think vanilla ice cream compliments most cakes and pies better than anything. So, maybe vanilla can be just as a powerful as pistachio or even basil jalapeño. For me, the choice of vanilla has to do with the flavor of the world these days. It’s a bit overwhelming. I’m not particularly interested in adding seasoning to an already spicy atmosphere. Instead, my taste is for a milder approach. But this is not what gets the most attention. Consider the world of talk shows, for example. Most successful hosts achieved fame because of flavorful comments. Howard Stern, Rush Limbaugh, and Dr. Laura Schlessinger rose to the top of their profession because the things they said were controversial. The controversy got attention. The attention attracted listeners. And the more listeners they got, the more successful they became. But, their comments also alienated people who found the approach distasteful. I once heard a speaker say that you can’t make an impact on people unless you make them uncomfortable. Similarly, one of my graduate school professors said that people won’t change their behavior unless the stress in their lives is so high that it forces them to change. I understand this perspective and appreciate the intent. But then I think of Martin Luther King, Jr. who embraced a philosophy of love and non-violent resistance. His approach suggests that we can influence people by caring, and perhaps the very act of caring will move them towards change. That’s quite a different paradigm. Several years ago, I wrote a column for a well-known online news site. One day, a seemingly innocuous article sent one reader into a rage. The man made assumptions about my perspective that were just not true. He criticized my article and judged me as a person. His comments were so intense, some of them were removed for violating the site’s etiquette policies. The experience left me quite rattled. After that, I began using a more vanilla approach to my writing and speaking. I did not purposely seek to be bland but instead sought to avoid being the person who created ill will or brought out the anger in others. I wanted to put out positive ideas even if it was not as flavorful as the ideas of people who are more controversial. My assumption was that if my positive vibes spread among both my audiences and readers, perhaps I could counter the negativity that seems to be so pervasive in the world today. Will I be famous if I’m vanilla? Most certainly not. But my goal has never been fame or fortune. It has always been to simply to do what I love and to spread a little goodwill along the way. Maybe we don’t need to be famous to have an impact. Maybe we don’t need to be noticed to serve others. Maybe we don’t need to be the national leader of a radical group to influence the world. Maybe, instead, we can make a radical difference for our families, our colleagues, and our community through daily acts of vanilla. There is a quote by Confucius that says, “The man who moves a mountain begins by carrying away small stones.” Some people seek to move mountains all at once. Others, stone by stone. As I sit here eating a bowl of vanilla ice cream, I realize that it’s quite delicious. And, it compliments so many other foods. So, if the most neutral ice cream ever made is also the most popular, then maybe we vanilla types really can make an impact on the world. We may not wake up everybody’s taste buds like a big dish of chocolate caramel cookie dough crunch, but we just might make a bigger impact than we realize. And that’s the scoop. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
The largest non-profit children’s literacy organization in the U.S. is Reading is Fundamental, Inc. When I was a child, however, I found reading fundamental-ly frustrating. You see, I was a slow reader and every assignment felt like drudgery. I remember lying on my bed one Sunday afternoon trying to finish Tom Sawyer so I could complete a seventh-grade book report that was due the following morning. It felt as if I had to read each word individually and then think about its meaning before I could go on to the next. As a younger child, I recall spending ten minutes trying to figure out what the word “between” meant. I kept thinking, “What the heck is bet ween.” Thus, I avoided reading whenever I could. Then, something changed. In the late 70’s, I read The Amityville Horror. I remember being completely enthralled while at the same time terrified by this Jay Anson novel. In fact, it scared me so much, I could only read it during daylight hours so I could actually see anything that was lurking behind the closet door before it could come after me. What seemed to be different about this book was that the story activated my imagination in ways no other book had. I’d like to say that I became an avid reader after reading The Amityville Horror but the transition didn’t occur until a decade later. When I was in college and graduate school, I had too much required reading. Then, while working as a hospice social worker and keeping up with my family at home, I did not usually want to read during the evening. Instead, I would click on the adult babysitter (i.e. the television) and become hypnotized until it was time for bed. The next night, I would rinse and repeat. When I became a hospice manager however, I realized that I needed additional training to be a good supervisor. So, I immersed myself in management and leadership books. Our CEO was also continually recommending the most recent bestsellers so as a “several-minutes manager,” I learned to take my “seven habits” from “good to great” while “winning friends and influencing people.” Needless to say, I was hooked on improving my life by reading professional development books. For years, I read these business oriented books until I made an alarming discovery. They were all the same. Well, not really, but the themes were pretty similar from one book to the next. They were just packaged differently. After this unexpected realization, I had a hard time being engaged by most professional development books. I kept thinking, “I know this. I’ve heard that. I’ll never do those things.” During this same time, I was working with my friend and colleague, Lou Heckler, on improving my presentation skills. He had a great knack for sorting through all of the clutter in my outline and helping me hone the material, stories, and humor. During one discussion, he said, “If you want to be a better storyteller, read more novels.” It was as if a light went off in the library of my brain and illuminated new possibilities for my ever-developing reading muscle. I realized that professional development was not limited to the business section of the bookstore. Today, I rarely read professional development books unless I need specific information. For instance, I’m working on a film about my college band and have immersed myself in several fantastic books on creating documentaries. But most of my reading now focuses on the human condition and how we, as people, manage this journey of life. Here are my primary interests: Mindfulness. I think one of the greatest regrets I have is not learning about mindfulness until a few years ago. Essentially, our minds want to create drama in our lives and to battle these theatrics, we must become more present and more aware. This has totally changed how I now deal with stress, anxiety, and adversity. In particular, the following books were instrumental in helping me understand these concepts: The Power of Now by Eckhart Tolle Full Catastrophe Living by Jon Kabat Zinn The War of Art by Steven Pressfield Novels. I’ve always been a fan of Stephen King novels (probably due to some residual fear from the TheAmityville Horror) and as I’ve gotten older, I’ve expanded my collection to include other authors of fiction. The cool thing about novels is that the authors create engaging stories by painting vivid pictures in our minds. This allows us to tap into our own creativity. And as Lou Heckler reminded me, a novel can improve my own storytelling. Here are a few of my favorite novels: 11/22/63: A Novel by Stephen King To Kill a Mockingbird by Harper Lee Atonement by Ian McEwan Biographies/True-Life Stories. Some of the most valuable lessons in life come from other people. We can be inspired by mountain climbers and olympic athletes as well as those who have experienced overwhelming adversity. I am particularly drawn to comedians and entertainers because so often, the way they see the world resonates with me. I enjoy seeing how people use both their strengths and weaknesses to get through life. Sometimes, their flaws are what make them stronger and other times, the flaws become their undoing. Either way, we can learn from their experiences and apply the information to our own lives. Here are a couple of my favorite true-life books: Into Thin Air by Jon Kraukauer Born Standing Up by Steve Martin Just Kids by Patti Smith I have come to understand that reading is fundamental. It not only forces our mind to work, rather than being transfixed by an electronic screen of some sort, but it gives us a window into someone else’s ideas and perspectives. Plus, when an author tells a great story through a beautiful command of the language, it helps us to use our own words more effectively. In my opinion, there is nothing better than having my mind entertained and expanded at the same time. That’s the essence of Do it Well. Make it Fun. which, by the way, is another a great book! Haha. So, what’s on your reading list? Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
When I sent out my last email newsletter, I received more than 350 autoresponders. You know what autoresponders are, right? They’re those automatic return emails that say something like, “I’m out of the office having more fun than this and will respond to your email when I return.” Generally speaking, I receive about 30-40 autoresponders for any particular newsletter. Even though my distribution list is fairly large, I had never gotten anywhere near 350 autoresponders before. So, when the deluge started, I panicked. I was sure that something somewhere was, for some reason, somewhat broken. I don’t know about you, but I can conjure up a pretty good panic if I need to. I can imagine the worst case scenario and work myself into a tizzy—and I’m not even sure what a “tizzy” is. So, in the case of this seemingly endless stream of autoresponders, I imagined that my newsletter service provider had sent my emails to the wrong list. Or perhaps my computer had been hacked by a bored yet resourceful high school student who was now sending my emails to people I didn’t know. Or maybe the Russians had gained control over the entire internet infrastructure. Clearly, I’m pretty good at tizzies. Well, it turns out there were some logical reasons for the increase in autoresponders. First, my newsletter service provider had upgraded their system and as a result, fewer autoresponders were filtered out. And second, I had decreased the threshold of my spam filter because it was blocking legitimate emails. Due to these “adjustments,” I received more than ten times as many autoresponders. Ironically, though, they alerted me to the fact that many of my subscribers had retired or taken new jobs and thus, their email addresses were no longer valid. So, while the initial shock of a potential Russian takeover sent me into a tizzy, the reality of the situation was not nearly as bad as I had imagined. This is what we tend to do. We take our daily molehills and instead of sidestepping them, we turn them into unclimbable mountains. One of the most interesting ideas I’ve stumbled upon recently is the Buddhist concept of impermanence. Simply put, impermanence means that nothing on our planet lasts forever. Not the trees, not the buildings, not even the people. Now, I understand that one could make a valid argument that God lasts forever. Or love lasts forever. Or even our role as a parent lasts forever. But in a more tangible sense, everything eventually changes or ceases to exist. The other day, I was on a step ladder retrieving a sweater that I had stored away. As I reached for the sweater, I bumped my head against the edge of a ceiling light. As you older bald men know, the skin on our heads becomes thinner than tissue paper as we age. So, the edge of the light cut a small gash in my head. My immediate reaction was to get angry. You see, I bump my head all the time and there seems to always be a cut, scratch, or bruise on my scalp. All I could think was, “Dang it, not again.” But then, I became aware of the error in my thinking. I realized that the cut will eventually heal and then it will be gone. In other words, it too will pass. At that moment, I felt less stress and began to relax…and then I went to find the box of adhesive bandages that we now buy in bulk because of my repeated noggin knockin. The ceiling light incident was an example of a bad situation that actually got better. But many times we find ourselves in good situations that get worse. It’s in these times that the understanding of impermanence can help. When we cling to the way things are, we have difficulty accepting the way things may become. As our children age and leave home, we long for when they were younger. As our bodies get older, we long for the days when our knees didn’t creak and our backs didn’t ache. When a loved one dies, we long for being with them again. And yet, this is exactly how life unfolds—for all of us. Time moves on, things change, and we adapt. Truthfully, it’s impossible for things to stay the same. If we can grasp this idea of impermanence, we can spend less time resisting the reality of change and spend more time appreciating our moment to moment existence as we journey through life. Now, to be clear, this doesn’t mean we don’t try to solve problems or to improve our situations when we can. It just means that we don’t cling to the way things were as a way to avoid the way things might become. When I encountered the hundreds of autoresponders, I started pacing around the house worrying about all the possible problems this newfound dilemma might represent. That response created stress for me and for my wife who had to listen to my worrisome whining. If, on the other hand, I had remembered that the problem would eventually pass, I could have returned my focus to dealing with the realities of the issue rather than living in the tizzy-making possibilities that might never actually happen. Impermanence is a reality that makes life a bit easier when we understand it. Sometimes, dealing with impermanence is difficult such as when we lose a job or have to care for an aging pet. And sometimes impermanence is for the better such as when we eliminated carbon paper and gas-guzzling cars. Either way, accepting impermanence allows us to not get too locked in to the way things have been and to instead accept the way things have become. Oh, and by the way, the cut on my head is gone—just in time to bump into something else! Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
Each of us has unique skills that we can use in our life and work. Sometimes, however, it takes a while to figure out just what those skills are. Early in my career, I heard other speakers talk about how they customized every presentation they did. They would interview people, read organizational documents, and then adjust the content so that it tied their material into the theme of the meeting and the challenges for that particular audience. I’ve always admired people who can do that. In fact, I’m amazed that pastors can create an entirely new sermon every week. To them, I say, “Amen!” For a few years, I tried to customize my humor by writing specific material before each presentation. For instance, if I was speaking to a group of nurses in a large health care system, I would learn all I could about the system, I would read their internal newsletters, I would interview several members of the nursing staff, and then I would write specific humor based on the information I had gathered. But the humor typically fell flat and I got the sound of crickets rather than laughs. I finally realized the problem—I was trying to write inside humor as an outside humorist. Since I didn’t work within the organizations, I didn’t truly grasp the subtle idiosyncrasies that would have made the humor more relevant to the people who did work there. So, I had to figure out a way to use my humor skills differently. In other words, I had to customize the way I applied them. It turns out that I can see humor in the moment better than I can see humor before the moment. So, I took advantage of this skill and began to write funny lines while attending the conferences and meetings where I was speaking. For instance, I’ll go to the reception the night before my presentation. Or I’ll listen to the speaker who precedes me. And if I’m lucky, I’ll have the last presentation of the day and get to watch all of the speakers ahead of me. In each scenario, I’ll start my presentation with a few references to things that happened—and since the audience was there too, my comments are not only funnier, they’re more relevant to the listeners. This has made all the difference in the world because I am no longer guessing at how people experience their work. Instead, I I’m commenting on an experience that we all shared. Here are a couple of examples: Once, I spoke to a large audience of mostly women. On the first day of the conference, the emcee mentioned that because of the number of women at the event and the shortage of restrooms, the convention center had converted the closest men’s restroom to a women’s restroom. The men would need to go, so to speak, across the convention center to the only other available men’s restroom. When I was finally introduced, I ran onstage and pretended to be out of breath. I said, “Whew! I almost missed my introduction. You see, my cab from the men’s room was late.” The line got a great response because it brought to light something everyone had heard earlier in the day but then exaggerated the distance in a funny way. I think this made a much greater impact than something I could have written ahead of time because it was so relevant to that particular moment. One of my favorite in-the-moment lines occurred after I watched a speaker deliver a presentation on conflict management. Prior to his presentation, when his title slide was projected on the screen, he leaned over to me and said, “Oh, no, I just noticed I have a typo on my opening slide.” The slide looked like this: Conflict Management John Smith June 21,s 2010. So, there was an accidental “s” in the date. He simply laughed it off when he went onstage and gave a great presentation. During my part of the program, when I was referring back to his presentation, I said, “Well you probably noticed that John had a typo on his opening slide. He was actually quite unnerved by it. Just before he went onstage, he leaned over to me and said, “Does that comma make my ’S’ look big?” I could have dropped the mic at that point as the audience burst into laughter. Even John was laughing. And once again I was reminded that I’m much more effective when I focus my humor on the present moment. You see, there are many ways we can customize our gifts and skills for what we do. I believe it is this very uniqueness that makes us stand out in the crowd. So we need to find ways to tap into those qualities in both our work and personal lives. For example, if you are a natural salesperson, are you in a role where you can sell ideas or products? Or if you are great with people, are you in a role where you can use your people skills to organize or facilitate groups and teams? Or if you are a good writer, are you in a role where you can put your writing skills to work? Using our uniqueness doesn’t mean that we have to find a job where that’s all we do. It simply means that we should be on the lookout for ways to use our particular skills—rather than just doing what everyone else does. I’m not that good at pre-writing humor. And for a while, I thought I had to develop my material that way because that’s what others did. Luckily the absence of laughter suggested otherwise. That’s when I realized that if I customize my skills and use in-the-moment humor instead, I get more laughs and less crickets. And to that, I say, “Amen!” Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
When I was young, we dialed 411 or “Information” on the telephone when we needed to find out the time, the weather, or someone’s phone number. Today we use Google or Siri to find just about anything we need. But sometimes, in the middle of a conversation, we may need clarification or more details to help us understand and we’re not able to dial 411 or ask for Siri’s help. A few weeks ago, I was boarding a United flight from Washington, DC to Madison, WI on a small plane with only fifty seats. Because I often find myself on these small regional jets, I purchased a medium-size duffle bag that will fit in any overhead compartment. That way, I don’t have to check my bag and can get to my connections more quickly. On this particular flight, I approached the plane and a United agent told me I would have to check my bag. I assumed that she assumed the bag would not fit. So I said, “Actually, I’ve used this bag many times before. I’m sure it will fit.” She said, “Sir, you are only allowed one bag on the flight.” I said, “Yes, I only have one bag…and then this backpack.” She said, “No, you are only allowed ONE bag…period.” When someone says “period” out loud rather than just letting it sit silently at the end of a sentence, it sounds just a tad more aggressive. I asked her, “Why would I only be allowed one bag when the policy on your website says, ‘one bag and a personal item such as a purse or a briefcase’?” She said, “Sir, you’re just not allowed to take this bag onboard. Now give it to me.” She pulled the bag from my hand, put a green tag on it, and placed it on the cart with the other checked bags. I was flummoxed (and I don’t even know what that is). When I got onboard, I asked the flight attendant why I couldn’t bring my bag on the flight. She said, “I have no idea.” This is when I started to feel a spike in my blood pressure. If two employees who work for the same company couldn’t explain a new policy that led to my bag being taken from my cold dead hand (OK, granted, that’s a slight exaggeration), it was going to ruffle my feathers (and I don’t know what that means either). Can you imagine being given a ticket from a police officer and when you ask why you got the ticket, he simply says, “Because…period.”? This approach might work for us parents who sometimes enforce a rule out of frustration rather than a well-thought out policy but in the real world, it doesn’t usually fly. This bag fiasco happened on two subsequent flights. In each situation, I asked the ticket agent and the flight attendant why I couldn’t take my it-will-squish-and-fit-on-any-plane bag onboard. Each time, they just said they didn’t know the details but that it must be an FAA policy. After the third encounter, I sought out a United Customer Service Center representative within the airport and asked if she could explain the rule. She said that she “thought” it was a relatively new policy and had something to do with weight and balance issues. In my typical sarcastically frustrated way, I explained that all of these planes were now flying with empty overhead bins and it seemed to me that since the planes were built with these bins, the manufacturers probably intended them to be used. Also, I added, that if the planes are that sensitive to weight and balance issues, there is a bigger problem here that we’re not addressing. She had no further explanation but I could tell she was a bit flummoxed with my typical sarcastically frustrated approach. So, let’s unpack my baggage issue a bit. First, United has a new inconsistently applied baggage stowage policy that needs to be resolved internally. Second, and the part that applies to most of us, is that we all want to understand the policies that affect us. We just want the 411 and don’t appreciate being kept in the dark. In most situations, it makes more sense to over-communicate than to under-communicate. Once, a couple of decades ago, I participated on a committee that was charged with eliminating ten percent of our organization’s workforce due to financial troubles. We worked for several weeks trying to find the right way to accomplish this. Finally, when all the positions to be eliminated were identified, one of my colleagues reminded us that even though we had discussed, argued, and lived with our decisions for several weeks, when we announced the changes to all of our employees, it would be new information to them. She suggested that we allow the employees to have time to absorb the information, to ask questions, and to challenge our assumptions. That way, they would be better able to understand and cope with the changes better. I thought it was a brilliant observation that I remember to this day and try to apply to my own communication situations. The bottom line is this: We shouldn’t stow away data as United did with my carry-on bag. Instead, when we’re dealing with information that other people may not completely understand, we should take the time to understand the issue, explain what we know, and then try to help them understand in a patient and non-defensive way. The more we understand what others understand, the better we will be able to close the gap of understanding by then understanding the informational differences in our understanding. And while that may be repetitively redundant, I hope you got the 411. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
Shortly after Memorial Day, the Christmas decorations went up. OK, I’m exaggerating. But sometimes it feels that way, doesn’t it? I wonder if one day, we’ll just leave the decorations up all year. In my Christian faith, I often hear people remind us to remember the “reason for the season.” In other words, instead of focusing primarily on the material side of Christmas, we might want to consider focusing more on the spiritual side of Christmas. It’s probably a good idea. But as I considered the phrase, I realized that the reverse is also true. This time of year is the “season for the reason.” Let me explain. As a child, I could not wait for Christmas. It was the one day when I got a lot of free stuff. I didn’t always get the free stuff I wanted but it was free stuff nonetheless. For the record, I’m still waiting for that can of Silly String I requested six years in a row but never got because my mother was convinced it would ruin the couch. But even with the disappointments, Christmas was exciting. As an adult, the holidays are still exciting but they also come with just a tad bit of stress (OK, more than a tad bit!). There is shopping to do, cards to send out, cookies to bake, and all of this must be accomplished while dealing with the other stressed out people who are on the roads doing their shopping, mailing their cards, and buying their cookie supplies. In fact, I’ve jokingly said that the holiday season officially starts when someone flips me off in traffic. We’re yule-tired, egg-bogged, and one nut shy of being fruit cakes. That’s what made me think of this concept of the “season for the reason.” In other words, are we really clear about why we do what we do during the holidays? Are we doing something because of expectations, or traditions, or perhaps because it’s the right thing to do? Let’s think this through. Years ago, I used to compose a lengthy and extremely witty letter to send to everyone on our holiday card list. I chronicled all that we had done that year using a clever thematic format. One year the letter was written as a college yearbook. Another year, it was written as a noir detective novel. And after the Florida elections in 2000, the letter looked like a ballot with hanging chads and all. But as our children grew up and we all got busier, the letter got longer and longer. As a result, I had to reduce the font size on our letter down to around three or four. In fact, some of the older members on our list, whose eyesight was waning, would ask, “Why does your holiday letter look like one big blur of ink?” One day, it occurred to me that other people might not be as enamored as we were with my hilarious rendering of our family’s achievements. So, we made a change. The cards now have two parts. First, on the front of the card, is a current photograph of the family so that people can see how ridiculously attractive our offspring have become and simultaneously, how ridiculously unattractive my bald head has become. And second is a succinct family “letter” that must fit on the back of the card. The reason for the card, we discovered, was not so much to impress but to simply to let people know we were thinking of them during the holidays and to give them a brief update on our lives. Sometimes, I suspect, we do things that, in time, may no longer make sense. But we’ve embraced the routines for so long, we have a hard time letting go. Once we do let go, however, we might realize that we had our focus on the wrong reason. Here’s another example. We recently went to a party and contributed some of the appetizers. But there was so much food, the appetizers were hardly touched. You should know that my wife and I have a deep-seated fear of running out of food whenever we entertain. In fact, at the first Super Bowl party we ever hosted, we had five pizzas left over. Not a total of five pizzas but five pizzas left over. I remember a comedy routine by Jim Gaffigan during which he said, “Can you imagine explaining appetizers to someone in a third world country? It would be like saying, ‘Oh yeah this is our meal before our meal'.” Maybe we don’t need so much food. Maybe we don’t need to eat so much. Maybe we don’t need to worry about running out. The reason for sharing food is to experience the communal activity of breaking bread together. We don’t need to break our backs trying to carry all the food on our plate. And finally, we probably ought to consider the reason for all the gifts we buy. We fight the traffic, scramble for the very last parking space, and then disappear into the over-crowded mall trying to find gifts for all the people on our list when many of them probably don’t even need the things we’re buying for them. As I mentioned before, I couldn’t wait to get all the free stuff at Christmas when I was a child. But as an adult, I feel that I have plenty of stuff already. I don’t want to sound like a curmudgeon. But I think it could be valuable for us, during the holiday and then throughout the year, to be clear about why we do what we do. Are we doing something because we feel it’s expected of us or because it’s the right thing to do? Are we focusing on excess when moderation would be just as appropriate? And are we comparing our actions to others instead of being comfortable with our own decisions? The bottom line for the holidays is this: What is the reason for our approach to the season? Whether we’re writing, cooking, or shopping, if we’re clear on our purpose and can be comfortable with a little less than a little more, perhaps the season will be more meaningful and less hectic. That sounds reason-able to me. How about you? Happy Holidays. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
My wife says I’m sometimes grumpy. My nephews say I’m not as fun as I used to be. My friend Michael says I’m just a bitter old man. Maybe I have gotten a bit cynical. Truth be told, though, I really don’t have a reason to be cynical. I think I typically get that way when I focus on the wrong things—my “don’t haves” instead of my “do haves.” When life gets busy or we encounter stress, it’s easy to focus on the things that are going poorly rather that all of the things that are going well. So for those times when we want to have a pity party for ourselves, consider these alternatives… If you’re feeling old, be thankful that you’re still getting old (things get bad fast when you stop getting old). If you have aches and pains, be thankful that you can have pains without having to be one. If you have a crummy job, be thankful that you have a job—and that you could probably find another job if you didn’t do such a good job complaining about your crummy job. If you get too many emails, be thankful that you’re so popular…and that you have a once-in-a-lifetime opportunity to inherit money from Nigerian royalty which could be used to purchase a mortgage, drugs from Canada, or anatomical enhancements. If your children are a challenge, be thankful for time out—because the longer you stay in time out, the less you have to deal with them. If your clothes fit more snugly than they used to, be thankful that the tightness is not nearly as problematic as the style of your clothes which, by the way, went out of date in the 90’s. If you’re losing your hair, be thankful that balding men are sexy, virile, handsome and much more appealing to women than those girly men with wavy mousse-filled follicles (not that I’m sensitive about this). If you have relationship problems, it’s probably your fault. Be thankful that you now know this and can change how you relate to others. If you’re unhappy with the government, be thankful that you live in a country where you’re free to be unhappy with the government. If you never get the parking spot near the mall door, be thankful for the exercise you get while walking from the far end of the parking lot (also see “If your clothes fit more snugly” above). If you’re a bad driver, be thankful that you’re not alone since everyone but me seems to be a bad driver. If you’re having financial problems, be thankful that you don’t owe Tony Soprano money and that 16% interest on your MasterCard account is better than getting whacked. If your spouse watches too much TV, be thankful that you have a TV and that he or she is contentedly occupied and not bugging you instead. If you have a clunker of a car, be thankful that you don’t have to worry about fender benders, door dings, and bird crap. If you find yourself struggling with the meaning of life, be thankful that even though you’re apparently not smart enough to figure it out, everyone else also struggles with the meaning of life and you’re just self-assured enough to admit it. If you have trouble being thankful, be thankful for the many reality TV stars who prove time and time again that there are lots of people worse off than you. Now, don’t you feel better? Happy Thanksgiving. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! By Ron Culberson. With a master’s degree in social work, Ron Culberson spent the first part of his career working in a large hospice organization as a clinical social worker, middle manager, and senior leader. As a speaker, humorist, and author of "Do it Well. Make it Fun.The Key to Success in Life, Death, and Almost Everything in Between", he has delivered more than 1,000 presentations to associations, government agencies, non-profit organizations, and corporations. His mission is to change the workplace culture so that organizations are more productive and staff are more content. He was also the 2012-2013 president of the National Speakers Association and is a recognized expert on the benefits of humor and laughter.
I recently got demoted by United Airlines. Well, that’s not exactly true. They didn’t really demote me. I just didn’t fly as much last year so my frequent flyer status is lower. In the big scheme of things, this is not a big deal. It’s not a serious illness; it’s not a car accident; it’s not a popcorn kernel that cracks an expensive dental crown. It’s just that I had gotten a bit spoiled by the free upgrades, the free food, and the free drinks. Even though the change in my airline status is not that significant, I still tend to pine about it just a touch. But maybe there is another way to embrace this experience. Recently, I was reading M Train by Patti Smith and was captivated by the way she travels through life. She recognizes her existence as a meaningful journey and not some obligatory trip from Point A to Point B. She has this way of seeing the poignancy in every experience and then sharing her insights through creative writing and artistic expressions. Patti’s work routine is pretty simple. She reads, she observes, she feels, and then she creates. And when all of these elements come together, it’s magic. In one essay, she describes the closing of her favorite coffee shop. Prior to that she had brilliantly described her many visits to the cafe and commented on the location of her usual table, the feel of her chair, the taste of the coffee, and the interactions she had with her server. Patti sensed how each of these encounters affected her in that particular space rather than overlooking their interconnected significance. For fifty-seven years, I have been an “anticipator.” I tend to always anticipate the next event. At 10:00 a.m., I’m thinking about lunch. At the airport, I’m thinking about my destination. At Thanksgiving, I’m thinking about Christmas. Perhaps this is why I’ve been so intrigued by mindfulness over the past couple of years. Mindfulness is about being present in the current moment and not about anticipating the next experience. In fact, by always anticipating what’s next, I may have been cheated out of my 10:00 a.m.’s, my airports, and my Thanksgivings. Patti Smith seems to remain tenderly focused on the present. Oh, I’m sure she has moments of longing for things to be different, especially when she remembers a loved one who has died or embarks on a trip that doesn’t go as planned. But she does not sacrifice the particular moment for the memory or the mishap. Instead, she integrates the whole of the experience and makes the moment even richer. I suspect most of us like to avoid the less-than-positive experiences. For instance, we love the soothing sensation of a hot shower after working hard in the yard but we’re not so keen about the shock of a cold shower when the water heater is broken. Yet, both are rich, sensory-filled experiences nonetheless. Recently, I attended a retreat in Costa Rica where it was easy to stay in the moment when I was surrounded by the beauty of the rain forest. It’s almost impossible to ignore spider monkeys and toucans in the tops of the trees. However, a few weeks later when I was at the United gate waiting in the Group Two line because I had lost my Group One status, I quickly resorted to being an anticipator again. I worried that the Group One people would fill up the overhead space. I longed to be upgraded to First Class where I’d get a free drink, a filling snack, and a comfortable seat. And when I saw that I was thirty-seventh on the upgrade list, I feared that I would be hungry and uncomfortable after being offered a measly cup of water, five tiny pretzels, and an elbow in my rib from the oversized person in the undersized middle seat…in Coach. And then, I landed, so to speak, on the most common anticipation of all—I just longed to get home. In hindsight, I wonder what I missed when my mind was full of anticipations. Perhaps there was someone in line next to me whose conversation would have enriched my travel experience. Or maybe I would have seen a funny sign that I could have shared with readers on my blog. Or perhaps I could have spent some of the time standing in line simply being grateful for the many people, places, and things I get to encounter because I have a pretty darn good existence. The richness of truly being is the ability to realize and embrace the interconnectedness of who we are in a world full of people, places, and things—all of which are also connected to us and each other. It requires that we shut off the anticipatory noise in our mind and allow our eyes, ears, and hearts to do the work they were designed to do. Patti Smith does this brilliantly and she shares her own sense of being with us through her music, her writing, and her art. Sometimes I secretly want to be Patti Smith. And then I realize that the only way I can be remotely similar to her is to open my own senses to everything around me. And then, I won’t really need to anticipate anymore because I’ll already be exactly where I should be. Looking for your next healthcare speaker? Get in touch with us at the Capitol City Speakers Bureau today to make your healthcare event a success! |
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