An in-demand, dynamic speaker who does more than entertain...Jake Poore motivates and inspires his audiences with relevant and practical ideas for change!

Jake Poore inspires action. But more than just that, he possesses the expertise, practical knowledge and real-world application to teach you how to fish... And that brings real results in your organization.

Jake specializes in healthcare, and he understands the healthcare landscape and complexity. For the past several years, he has worked in the trenches with healthcare executives and staff to translate concepts into action and transform satisfaction into loyalty.

Jake is a leader in customer service excellence, inspiring countless audiences with his vision for world-class service. He is a thought-leader, an inspiration and a catalyst for change for organizations who want to raise the bar on their customer service.

He took a three-year hiatus from Disney to run the New York State sales and training region for the Franklin-Covey organization, teaching productivity and sales skills to organizations such as Xerox, Kodak and Bausch & Lomb. Recognized for his training talent and sales skills, he rejoined Disney in 1996 to start and lead the consulting practice for the Disney Institute, Disney's external training arm. Coordinating a team of designers, facilitators and sales people, Jake increased the consulting practice to over one-third of all Disney Institute's business.

His company, Integrated Loyalty Systems, is an industry leader in customer service training, leadership excellence and corporate culture development. Under his dynamic leadership, organizations have moved from mediocre to world-class service providers. Jake and his team have helped many organizations make successful cultural transformations including: University of Chicago Hospitals, Duke School of Medicine, BJC Healthcare (MO), Mayo Clinic, Ochsner Clinic (New Orleans), Washington Hospital Center, National Rehabilitation Hospital (DC) and Columbus Children's Hospital. In addition, they have contributed to creating patient-centric architectural blueprints for organizations like the University of Colorado Hospitals and Jersey Shore University Medical Center.

• Creating a World-Class Service Culture - Dissect the cultural DNA of corporations known for their world-class service, delivered consistently and virtually seamlessly through the eyes of the customer. Share insights on how they implement such a culture and how those insights can be hardwired to your business as well. Jake has worked at the Walt Disney Company, has analyzed Southwest Airlines, Ritz-Carlton, Nordstrom and others, and will share his insights on the secrets to their service success.
  
  
• Everything Speaks Series: Paying Attention to What the Customer Hears, Sees, Smells, Touches...and How it Makes Them Feel - From the Customers' Eyes, Which Best Describes your Organization? Everything in your organization "speaks" ... from the dead plants in Oncology to the employees smoking in front of the Cancer Center sign to a messy desk with confidential files strewn all over it. We explore from the patients'/customers' viewpoint: what they hear, see, smell and touch... and how all this makes them feel.
  
  
• Creating Legendary Leaders - In today's workplace, very few leaders are great at everything when it comes to managing people, places and processes. Learning strategies that have helped experts in a variety of managerial capacities can give you new insights into areas that may need improvement. Some of us are strategic thinkers and some of us do better with implementing tactics. In this program you'll gain insights into both. Your challenge will be to assess your own talents and strengths to determine how best to incorporate these strategies into your unique situation.