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Featured Speaker
Edward Leigh
Ohio

EDWARD LEIGH

America's News Media looks to Edward Leigh, MA, for his expertise and real-world insight into the topic of communication in the healthcare environment.

As an established expert and author, Edward Leigh, MA, is sought after by local, regional and national media to offer his insights and opinions to focus on using communication skills to enhance patient care, raise patient satisfaction scores and decrease the risk of medical errors. He is a seasoned media guest via hundreds of media interviews. The media loves him for his high-energy style and practical tips!

Nationally, he has appeared on The Today Show (Katie Couric interviewed him), MSNBC News, The Montel Williams Show, The Learning Channel and the Discovery Health Channel. He has written articles for, and been written about in, several national magazines, including The Association Management Magazine, Coping Magazine, Wellness Perspectives, Speaker Magazine and CMA Today (a publication of the American Association of Medical Assistants).

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Edward is the Founder and Director of the Center for Healthcare Communication. The Center focuses on increasing patient satisfaction and decreasing the risk of medical errors. It also focuses on improving communication between healthcare professionals and patients as well as enhancing communication between healthcare professionals. Effective communication results in increased patient safety and a lower risk of medical errors.

  • Engaging Your Patients: Surefire Strategies to Raise Patient Satisfaction, Decrease Miscommunication Errors and Dramatically Enhance Compliance! - The patients are the reason we are here; they are the customers. This high-energy program provides practical solutions to create an environment where the needs of the patients always come first. Learn what to say to patients - and what NEVER to say to patients! This program will empower you with skills to dramatically improve the quality of interactions with patients to enhance the patient experience. You will learn: tools to tap into the psychosocial domain, top-notch interviewing skills, shared decision-making (partnering with patients) and highly effective methods of educating patients with impact!

  • Patient-Centered Care: Creating an Environment of Service Excellence to Dramatically Improve Care and Compliance! - Reduce costs and increase productivity by engaging an entity that is often grossly under-utilized in healthcare -- the patient! Multiple studies have found that well-informed patients who are an active part of the treatment process have better outcomes and save the system money. Everyone's health improves -- the patient's physical health and your financial health!

    This high-energy program will provide practical solutions to create a culture where the needs of the patient are always the first priority. The tips create immediate change - you won't have to wait years to see these results! A major emphasis is on shared decision making. Healthcare is not about giving orders, it is about partnering with patients to develop a mutually agreed upon plan. When patients are part of the decision-making process, they have a vested interest in following through on the treatment plan.

  • Educating Patients with Impact Powerful Strategies to Select and Deliver Information How to Give it so They Get it! - Be prepared for an explosion of information on how to educate patients! This program will provide specific and easy to implement strategies to help ALL clinicians provide information in a clear manner that patients can understand. In spite of the wonderful educational tools we have at our disposal (e.g., plastic models, brochures, etc), patient education is one of weakest areas in healthcare. That is about to change - through this program! You will learn new exciting ways of teaching your patients and methods to determine if learning took place! The powerful tips presented will have an immediate impact on your patients.

    "Do you understand?" is a question that tells you nothing! Just because a patient says, "yes," is no indication learning has taken place. Attend this program to learn educational techniques that work!

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