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Featured Speaker
Laurie Guest, CSP
Illinois

 
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Laurie Guest, CSP is a highly sought after speaker who meeting planners call upon event after event to deliver top notch content with a good dose of motivational laughter. She is well-known for her imaginative ideas and entertaining style. This Chicago area native motivates and invigorates audiences in the Midwest and beyond with lively, empowering messages.

Laurie is a member of the National Speakers Association and is a Certified Speaking Professional, a designation held by less than 10% of speakers worldwide. To earn this distinguished honor, Laurie speaks to thousands of people and consistently receives near perfect ratings. Her ability to blend real-life examples with proven action steps leads to encore appearances for over 75% of her audiences. She frequently speaks to associations, medical practices, hospitals, municipal groups, banks and education professionals.

Twenty four years of experience in the healthcare industry, coupled with over a decade as a business owner, give Laurie unique insights into the challenges facing businesses and the impact of an apathetic staff. She expounds on the lessons she's learned along the way to help others in their professional and personal lives, overcoming obstacles and increasing positive outlooks and productivity.

Her uniquely themed presentations are tailor-made to leave a lasting impression. Laurie has an infectious energy that draws in the audience, bringing her humor with a mission to create a relevant and memorable experience.

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  • Best Kept Secrets of Successful Practices - Ever wonder why some healthcare practices are more successful than others? This program gives you insider information on many great tools used by your colleagues. This rapid-fire session is full of ideas that can be immediately implemented. Learn about the incredible tools that can improve communication, staff development, customer service, teamwork, patient service and many more tips for building a successful medical practice.

  • Tools of the Trade - The medical assistant's toolbox must be filled with specific attributes for a successful career. This program is a fast-paced, interactive session that will illustrate the fourteen "tools" a healthcare professional must have to differentiate themselves in the workplace.

  • Lead or Get Out of the Way - This program is especially designed for medical office managers. Whether you have been in the position for 20 days or 20 years, you will find ideas you can implement the very next day! Laurie covers the crucial elements to successful leadership, shares medical practice building ideas in rapid-fire style, and enhances the professional relations skills that are essential to superior leadership.

  • Taming the Tough Patient - Join this unique and interactive program that takes an entertaining look at a variety of challenging situations in the medical office. Physical, emotional and communicative issues will be addressed including how to deal with the angry patient.
  • "Laurie was incredibly skilled and accurate in her observations and examples. Her program was a tremendous success." -- Sue Kaufman, Illinois Hospital Association

  • "Laurie bring a unique approach with enthusiasm, examples of group's daily challenges and provide workable solutions. The staff were reflective of their role in the our organization after hearing her speak on customer service." -- Mary Jane Munley, COO for M&M Orthopaedics

  • "Ms. Guest understands medical economics, interpersonal relations, and market forces. She is a great innovator and speaker with ethics that are beyond reproach." -- Steven Tichy, MD

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