Laurie Guest, CSP, has over 24 years of healthcare experience serving both a privately owned medical facility and a community hospital system. During her administrative career she helped a multi-million dollar medical center become a regional leader of ophthalmic surgery.

Because of her experience with direct patient care, Laurie understands the challenges of working in a stressful, fast-paced environment. Her passion for patients and practical approach to connecting with others is what makes Laurie a favorite speaker among healthcare audiences.

Laurie is a member of the National Speakers Association and is a Certified Speaking Professional, a designation held by less than 10% of speakers worldwide. To earn this distinguished honor, Laurie speaks to thousands of people each year and consistently receives near perfect ratings.

Laurie's ability to blend real-life examples with proven action steps, is the reason over three-quarters of her clients ask for an encore appearance.

• Life in the Espresso Lane of Nursing: Personal Leadership in Fast-paced World - Learning how to develop your personal leadership skills in a fast-paced medical environment can be challenging. Whether you are managing a crew of people or simply in charge of yourself, connecting with others is key.
  
  With a mix of fun and wisdom, Laurie shares six behaviors that can change the way you think about personal conduct and allow you to be influential in a healthcare setting. Regardless of the position your hold or the diversity of communication styles, this program helps attendees plot their own course of growth in workplace. Enjoy a humorous program that sends many people home with a token gift and a morale booster for all!
  
  
• Managing the Red Carpet: A Showbusiness Guide to Customer Service in Healthcare - Rolling out the red carpet is a tradition of honorary treatment given to guests of the highest esteem. During this exceptionally creative session, the audience views famous movie moments, linking the message to real-life situations in healthcare.
  
  Discover ways to create red carpet service for your patients and learn award-winning ideas for building a great cast. This unique, entertaining and practical program is packed with action steps that will energize your cast and connect them with your patients.
  
  Laurie Guest applies the "laugh while learning" approach to staff development. Her authentic style and impromptu wit with the audience are her trademarks. With over twenty years of healthcare experience, Laurie knows what it is like to work in a demanding and challenging medical environment. Meeting planners can count on this program to deliver the perfect balance of content, entertainment and energy.
  • Identify misleading silent signals
  • Determine your E-Zone levels
  • Discover the right words for desired results
  • Learn the 8 taboo words to remove from your vocabulary
  • Generate an effective brain-checker mechanism
  • Create a plan to deal with the diva
  • Improve your ability to "stop waiting, start wagging"
  • Generate the power of the invisible impact
  • Invent a showtime culture
  
  
• Communication Restoration: Rehab Your Words - Right words said at the right time produce results in all aspects of your life. This content-rich program teaches how to overhaul current communication styles and rebuild with strength. The tools provided will restore teams, construct better leaders and most of all help individuals build better communication skills.
  
  
• Are We Having Fun Yet? : How to Shake Your Attitude in the Workplace - Is the workplace draining your energy? Do you wish for more fun on the job? Are you ready to improve your relationship with co-workers? If you answered YES, then this dynamic program is a perfect match for you. Too often our busy, stressful days keep us from really enjoying our journey. Laurie shares simple ideas to improve your outlook toward the daily challenge of work. All attendees will have the chance to win cash and prizes, so bring your attitude and let's shake it up!

• "Laurie was incredibly skilled and accurate in her observations and examples. Her program was a tremendous success." -- Sue Kaufman, Illinois Hospital Association
  
  
• "Laurie bring a unique approach with enthusiasm, examples of group's daily challenges and provide workable solutions. The staff were reflective of their role in the our organization after hearing her speak on customer service." -- Mary Jane Munley, COO for M&M Orthopaedics
  
  
• "Ms. Guest understands medical economics, interpersonal relations, and market forces. She is a great innovator and speaker with ethics that are beyond reproach." -- Steven Tichy, MD