At the young age of only 22, Hal became the #1 salesperson among a national sales force of 11,000 at Xerox Corporation. Six years later in 1983, it was that same passion and energy that helped him survive terminal cancer only months after launching Direct Opinions, one of the first customer service telemarketing firms which now conducts over 2,000,000 calls per year with offices throughout the U.S. and Canada.

In 1990 Hal sold Direct Opinions to devote time for presenting lectures and seminars around the world and to promote his national bestseller Can I Have 5 Minutes of Your Time? which is now in its 12th printing and is used by many corporations as their "Sales Bible." He has also authored another run-away bestseller Lip Service, one of the nation's foremost books on customer service. He has been featured in publications including The Wall Street Journal, Success, Inc., Nation's Business and hundreds of newspapers and radio/tv stations around the world.

Hal also founded the nonprofit Cancer Hotline of Cleveland, a telephone service that provides support and information for cancer patients and their families. (He donates proceeds of his books to this cause.)

Programs
• Power Selling: What makes a top salesperson
• Customer Service: How to keep customers
• Sales Management: How to manage people, not paper