By Shep Hyken
Little successes added together make for large success down the road.
Small successes add up. To put it in baseball terms, you don’t need to hit a home run every time it’s your turn at bat.
So, here’s the question to consider: What small change will enhance the experience for the customer, even if it is just by 1%?
My friend and client, Jason Bradshaw of Volkswagen in Australia, was tasked with improving the customer experience for the VW dealerships. Within two years he had made big strides. It didn’t happen with big sweeping changes. It happened with little ones. Even “tiny” ones that he referred to as 1% differences.
Back to my original question – what small changes can you make? The way to make small changes isn’t complicated. Here are four steps to help you get there.
Follow these simple steps and start to improve your customer service, even if it’s just by 1%!
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